What is novo ?

NOVO is a new brand of credit using the cell phone as a means of payment. It has the same function as the credit card, but uses wireless technology instead of a plastic card, providing advanced safety mechanisms.

Who can use novo ?

- Establishments that wish to receive sales via the cell phone.
- Individuals who wish to make purchases through their cell phone.
- Companies seeking more cost efficiency, streamlined accounting, and benefits for their employees.

Any type of equipment can use novo ?

Yes, the NOVO system can be used in any type of device, regardless of brand, manufacturer or operator of the mobile telephone. It can even be used without signal or a telephone line.

How do I pay my bill for novo ? Is it separate from the account of the phone?

Yes, it is totally separate. It operates just like a credit card. You can choose the best time of the month for payment, and you can receive the bill at home or via the internet, which can be paid at any branch.

What do I have to pay to be a user of novo?

For individuals, there is no fee for new customers, except if you want to buy the SMS package to get confirmations of your purchases, which in this case has a monthly cost of $ 2.50. However, it is mandatory to be purchased using the mobile as a means of payment.

For establishments, there is an administrative fee of 1.98% on the figures moved through NOVO, and in case you need a wireless POS, an average monthly rate is applicable of $ 29.00.

Where can I use novo ?

In all the affiliated institutions which can be accessed via the link "Accredited Establishments" on NOVO’s home page.

Individuals can make purchases by going directly to the affiliate establishments or remotely (by phone or Internet) when the establishment offers these alternative ways to purchase.

Why is the novo system more secure?

For any transaction, it is necessary that the user inputs a password to access the mobile N-Token application. The application generates a random N-Token security code, which is then used to make a single transaction. No other payment method offers the level of security which NOVO provides. NOVO is a 100% secure means of payment.

What is an N-Token?

This is a device (application) installed directly in the cell phone that generates random codes that allow a transaction. For each transaction a unique code is generated immediately, and after it’s use it is changed. This device is a similar concept to the small token of tags provided by some banks for the clients to make transactions via internet, but with the facility to be installed on the mobile and with a more advanced stage of the exchanged code.

What is the origin of novo ?

NOVO is a 100% Brazilian company, which operates with strong partnerships to ensure its operation, such as T-Systems, and HP FIT Austin Rating.

If my phone is pre paid, can I pay my credit purchases via cell phone?

Yes, NOVO mobile payment is independent of your phone line and is not reliant on you having credit on your cell phone.

If I have a late payment on my mobile phone bill, can I still make purchases?

Yes, NOVO is independent of your phone line, carrier and bill. So, whether you have a signal or not, you can still make a purchase using NOVO.

If my phone is stolen or lost, what security do I have?

Besides the traditional security processes that you would normally have on a credit card. With NOVO, using the mobile phone to purchase is subject to password approval using the N-Token generation. Therefore, it is virtually impossible to make purchases using a mobile that was stolen or lost.